Galen Hair
Managing Partner, Insurance Claim HQ
The $150,000 puzzle no one wanted to solve
When a commercial building burned down with zero documentation, Galen's firm faced what he calls "forensic reconstruction": rebuilding the history of a building without a single document to prove anything.
The cost of missing documents
- 300–400 hours of attorney time hunting down contractors and witnesses
- Insurance adjusters assumed "low contractor grade" materials from the rubble
- Client had to accept a lower settlement due to weak evidence
"It's like trying to solve a 1,000-piece jigsaw puzzle after throwing away the box and losing half the pieces. You're asking people who saw the puzzle years ago to describe what the missing pieces looked like."

